New England Outerwear Shipping Policy & Information
All shipping is to be payable at the time of order on all orders. At times free shipping may be offered in a blanket format (by country or product) and this will be honored as long as New England Outerwear Co deems it fit to do so. .
Shipping is calculated as a flat rate to make purchases easier for our customers. In some cases the shipping amounts charged are not as high as what we pay, but we enabled this flat rate system to make ordering easier and more transparent. Our shipping charges are nonnegotiable and cannot be altered for anyone, in any way. We do not accept any other carriers than those used by New England Outerwear Co, those being mainly USPS and FedEx. No shipments ordered from newenglandouterwear.com will be sent collect or 3rd party collect, under any circumstances. No refunds on shipping will be given on any returns or misrouted items. It is the responsibility of the customer to ensure that the "ship to" information they are entering is accurate. It should be noted that all shipments sent direct to consumer are sent FOB factory, and once it leaves our facility the consignee assumes all risks. Any claim for loss or damage must be made direct with the carrier by the buyer, or in some cases you may contact us to make claim arrangements
Duties and Taxes
All duties and taxes are the responsibility of the customer/consignee/importer in his/her home country. These can be expensive and we recommend strongly researching the duty rates and tax structure to know what you will be paying once the shoes are cleared through the Customs agency of your country. For the most part the HTS numbers of our footwear lie in chapter 6403 (6403.91 & 6403.99). Knowing this will help you to research duties directly with your home Customs agency. New England Outerwear Co will never, in any way devalue, deceive, or alter the invoice value of an export shipment leaving the United States. Doing so could hold great risk for our company from a compliance perspective here in the US as well as our ability to do business internationally. This also could put our customers at risk for fines and even jail time in some extreme cases.
To return your product, you should mail your product to: 3 Granite St, Rockport, Massachusetts, US, 01966
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
All international exchanges that are sent back will be marked as such so that the customer should be exempt from paying duties and taxes once again on their product. But we cannot control what the importing country will do once clearing through customs and hold no responsibility for any charges or fees that arise from return transactions.
Again it should be noted that due to the Custom nature of our products we do not accept returns for refunds. We do however allow exchanges for different sizes and/or models.